OH MY GOD I HATE REPAIR MEN!!! Ahem. Ok.
So like A MONTH ago our television broke. We called a repair place to pick it up. They said, cool, in a few days we can do that. Fine. On the Wednesday they were supposed to pick it up (between 1 and 4, annoying, but reasonable), I waited... and waited... and no one showed. At 5, I called the place, and they said they might be another hour. An hour rolls by, *I* call *them* back, and they say they can't do it that day anymore. I have wasted a whole day waiting for them. They say they will come get it the very next day, between 1 and 2, for sure. For. Sure.
It's about five minutes to 2 the next day. They call, and say they'll be another hour. I flip a little, saying I have now sat and waited for them for TWO days, and they haven't come or even *called* me until two minutes before they're supposed to come the SECOND day I've waited?! They come and get the TV an hour later.
I call a week from THEN. Well... we don't know when it'll be done. Umm... we need you to bring the remote, can you do that? Uhh well, NO I can't seeing as how the reason we needed you to come get the f*ing thing in the first place is because *I* don't have a car and my husband is always working, and neither of us ever go to Arcade (well not NEVER, but come on. They should've taken the stupid remote when they took the stupid TV). Also, if it was something you needed the REMOTE to fix, why would I send it to you so I can pay you $350 dollars to fix it? They then decide a few days later that they don't need it, after all. Grrrrrrrrr.....
Last Friday. They call and say, well, we'll be dropping the TV off on Monday. Ok, good. Monday? No show, no call. Tuesday? Still no call, not expecting a show. Wednesday, Tim calls THEM, flips a lot, gets the person on the other line to agree that we do not pay the pick up or delivery fee since they wasted one, two, three, FOUR days of my life waiting for them to just come fricking get it and drop it off. Cool. Sounds good. But we still owe them like $300. Sucks.
They just came here. 2 hours after they were supposed to be here (I had totally forgotten they were coming, anyways). The guy says to me, "$380.16." Um, HELL no. I explain to him that since we (I) wasted our (my) time waiting for them for four days, we were not supposed to be paying the delivery charges, per one of his staff members. He calls his boss with much "I *GUESS*"ing and huffing and rolling eyes, from my phone, in front of me. He says to me, Well, it's not OUR fault your husband talked to someone that wasn't the boss. WELL, maybe not your *FAULT*, but certainly not OURS, either, and definitely not our PROBLEM. He should've damn well said so and given the phone to the manager, then. I wrote a check for the cost of repair and said my husband will call you or come with the rest once he talks to someone that knows what the hell their doing.
No one go to Phil's TV and Repair in Arcade, NY. Awful. Just. Plain. Awful. I want to break things.
Must. Breathe.
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